Question 1

💳 What is your Cancellation / No-Show Policy?

Accepted Answer

A full payment is required to secure your game. All bookings are non-refundable. You may reschedule up to 24 hours before your booking time. Each participant must have a signed waiver, and guests under 18 must have one completed by a guardian.No-Show Policy:If you miss your reservation without prior notice, it will be marked as a no-show and cannot be refunded or rescheduled. We understand that life happens! If there were extenuating circumstances, contact us within 24 hours — while we can’t guarantee accommodations, we’ll gladly review your situation fairly.

Question 2

🕵️ What is an escape room?

Accepted Answer

An escape room is a live-action puzzle adventure where your team works together to solve clues, unlock secrets, and complete your mission — all within 60 minutes! It’s part mystery, part teamwork, and 100% fun.

Question 3

🧠 Are your rooms linear or non-linear?

Accepted Answer

All of our rooms are linear, meaning you’ll solve puzzles one at a time in sequence. Teamwork and communication are key!

Question 4

🎉 Are kids allowed?

Accepted Answer

Absolutely! We welcome kids ages 3 and up. Parents are encouraged to join younger players for the best experience. If a parent prefers not to play, they may stay nearby in the lobby during the game.

Question 5

💵 Are kids the same price as adults?

Accepted Answer

Yes, pricing is per person regardless of age. Children under 3 are not permitted inside the rooms.

Question 6

📝 Why do I need to fill out a waiver?

Accepted Answer

Our insurance requires all participants to complete a waiver before playing. Save time — sign your waiver online before you arrive!

Question 7

🚪 Are we really trapped inside?

Accepted Answer

Nope! You’re never truly locked in. Each room has an emergency exit button so you can leave anytime — safety first, always.

Question 8

📱 Can I bring my phone in?

Accepted Answer

Phones and smartwatches must stay in lockers during your game to preserve the experience (and avoid spoilers!). If you need your phone for medical or childcare reasons, please let us know in advance.

Question 9

🍿 Can we bring food or drinks?

Accepted Answer

No food or drinks are allowed inside the rooms. If you have a medical need for water, please let our staff know ahead of time. Water bottles can be stored in lockers. No alcohol is permitted inside.

Question 10

‍👩‍👧‍👦 How many people can play?

Accepted Answer

Each room fits 2–8 players comfortably. For larger groups, just give us a call — we’re happy to help arrange accommodations.

Question 11

🔒 Is my booking private?

Accepted Answer

Yes! Every game is a private experience — your group only, no strangers.

Question 12

♿ Are you handicap accessible?

Accepted Answer

Some of our rooms are accessible. Please call ahead for details so we can ensure the best experience possible.

Question 13

💡 How many hints do we get?

Accepted Answer

As many as you need! We offer unlimited hints to keep the fun going.

Question 14

⏰ What if we’re running late?

Accepted Answer

We’ll do our best to get you started! If you arrive within 10 minutes of your scheduled time, you can still play, but your session may be shortened so we stay on schedule for the next group.

Question 15

👻 Are all the rooms scary?

Accepted Answer

Not all! Only Horror Circus is designed to be scary. Our upcoming Haunted Mansion will be another spooky adventure — coming soon!

Question 16

👥 Can just one person play?

Accepted Answer

Our rooms require a minimum of two players. Escape rooms are all about teamwork — trust us, it’s more fun with a partner!

Question 17

🎭 Do you have live actors?

Accepted Answer

Nope! For everyone’s comfort and safety, we do not use live actors in any of our rooms